Return Policy
### Return Policy
**Effective Date: June 20, 2024**
At Quantumcarts, operated by Sri Sai Baba Traders, we strive to ensure that our customers are completely satisfied with their purchases. Please review our Return Policy below for detailed information on our return and refund procedures.
**1. No Return Policy**
Due to the nature of our products and to maintain the highest standards of quality and safety, we do not accept returns or exchanges under normal circumstances. All sales are final upon delivery. We encourage customers to carefully review product descriptions, specifications, and images before making a purchase to ensure the item meets their needs and expectations.
**2. Exceptions**
While we generally do not accept returns, there are specific circumstances under which we will make exceptions:
- **Defective Products:** If you receive a product that is defective, damaged, or not functioning as intended, you must notify us within 24 hours of delivery. We will assess the issue and arrange for a replacement or a full refund if the product is indeed defective.
- **Incorrect Products:** If you receive a product that is different from what you ordered, please contact us within 24 hours of delivery. We will take immediate steps to correct the mistake by delivering the correct product or offering a full refund if the correct product is unavailable.
**3. Reporting Issues**
If you encounter any issues with your order, such as receiving a defective or incorrect product, please follow these steps:
- **Contact Us:** Reach out to our customer support team at 011-69-311-366 or email us at support@quantumcarts.in within 24 hours of delivery to report the issue.
- **Provide Documentation:** Provide your order number, a detailed description of the issue, and photographic evidence of the defect or incorrect product. This will help us quickly verify the problem and initiate the resolution process.
- **Resolution:** Our team will review your request and, if approved, will arrange for a replacement product to be sent to you at no additional cost or process a refund to your original payment method.
**4. Refunds**
Refunds for defective or incorrect products will be processed as follows:
- **Verification:** Once we receive and verify the issue with the product, we will process your refund.
- **Processing Time:** Refunds will be issued to the original payment method within 7-10 business days after the return is approved and processed.
- **Alternative Methods:** If the original payment method is not available, refunds will be issued via an alternative method as agreed upon with the customer, such as store credit or a different payment platform.
**5. Non-Returnable Items**
Please note that certain items are not eligible for return under any circumstances due to their nature. These items include:
- **Perishable Goods:** Items that have a limited shelf life or are subject to spoilage, such as food products.
- **Custom or Personalized Products:** Items that have been custom-made or personalized according to the customer's specifications.
- **Health and Hygiene Products:** Items that cannot be returned for hygiene reasons, such as personal care products, cosmetics, and underwear.
**6. Customer Satisfaction**
Your satisfaction is our top priority. We are committed to providing high-quality products and exceptional customer service. If you have any concerns or issues with your purchase, please do not hesitate to contact us. Our customer support team is available to assist you and ensure that your shopping experience with Quantumcarts is positive and hassle-free.
**7. Contact Information**
For any questions or concerns regarding our Return Policy, or to report an issue with your order, please contact us at:
- **Phone:** 011-69-311-366
- **Email:** support@quantumcarts.in
- **Website:** [Quantumcarts.in](https://Quantumcarts.in)
Thank you for shopping with Quantumcarts. We value your business and look forward to serving you with the highest standards of quality and service.